Security Policy

We are dedicated to protecting the customer data we collect and consider privacy and security to meet enterprise-level security standards. Microsoft Azure hosts Rememball's application and data infrastructure, keeping the data secure with its end-to-end security and privacy features.

Uptime

We are committed to maintaining a 99.5% availability for all our products. To achieve this, we host our monitoring systems outside of Azure and utilise a
diverse array of tools to accurately monitor and report on any anomalies that could potentially affect the delivery of our services.

data storage

We store our data in Azure infrastructure that is HIPAA/GDPR/IS02700 compliant and located in data centers under Microsoft jurisdiction. We do not allow others to learn the location of these data centers. To prevent unauthorized access, we use various physical safeguards to secure data centers.

Utilization

We employ automated and manual analysis and conduct ongoing security reviews of third-party libraries to ensure that our products are free of security defects. Third parties cannot access Rememball's web application communications. We meet the same encryption standards as banks and financial institutions. 

Moreover, we support multiple security-oriented features to keep your data protected. 
We encrypt all the customer's data, including passwords, email addresses, and API keys.
We use authentication for SSO expiration reminders to support OneLogin, Azure AD, Okta, or any other SAML.

 

Operational & Engineering Practices

We design our products to ensure high availability. We are committed to meeting security standards through the following operational and engineering practices. 

  • Continuous Integration and Delivery: We regularly create, test, and deploy code using configuration management tools.
  • Immutable Infrastructure: We avoid modifying live code or operating servers in production. We also consider both software and other infrastructure configurations to be code. This covers formal automated testing, formal code reviews, and an automated deployment process. 
  • Annual Security Audits: An independent security firm conducts penetration tests on our system to ensure your customer data protection.

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Team Plan

Pro Plan

Basic Plan